Frequently Asked Questions

- Your prices are so good. Are these items new? Yes! We do not sell used, refurbished or discontinued products. Everything we sell is brand new, current product, with full warranty.

- Why some prices are not displayed? Some manufacturers ask us to advertise their products at MSRP or another set price. This is called MAP (Minimum Advertised Price) pricing. We are required to show discounted pricing only when a customer "adds to cart" the product.

- Do you have a brick-and-mortar store I can visit?No. IDentisource is strictly an online retail business.

- Do you take international orders? Yes, we ship worldwide excepting embargoed countries by the US Department of Commerce like Russia, Cuba, Iran, Libya, North Korea, Syria and Sudan.

- For international orders, who is responsible for paying customs duties and taxes? Recipients of orders shipped outside of the United States (excepting Mexico) will be responsible for any and all costs associated with import taxes, customs duties, or fees levied by the destination country. Orders shipped to Mexico will be delivered with all duties and taxes prepaid, and a SAT CFDI invoice will be issued to your RFC.

- Do you take credit cards on international orders?Yes. Credit (and debit) cards are accepted from selected countries. Our web store will offer you this payment option according to your country. Customers from Mexico can pay in monthly installments (meses sin intereses) using selected credit cards thru PayPal.

- When do you charge my card? Our 3rd. party credit card processors, charge cards at order time.

- Do you ship to US APO/FPO addresses? Yes. Please select APO or FPO as city, and AA, AE or AP as the state. USPS Priority Mail is the only shipping option.

- How long will it take to receive my order? Most of the products are in stock, however customized HID and AWID cards have a lead time up to 2 weeks and more, depending on model

- Please note UPS, DHL and FedEx and US Mail transit times consider only business (Monday to Friday) and non-holiday days . For example, a UPS 2 day package shipped on Thursday, will arrive the next Monday.

For International shipments, transit time will be 3 to 7 days depending on destination.


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